Check for the five factors we outline in this article to know if you are partnering with the best DTH provider.

You are about to buy a DTH connection for the first time, and are full of questions. There are several providers to choose from, each with (seemingly) the best packs and prices. So which is the most suitable one? Ask yourself these 5 questions before making your choice:

1 What is the turnaround time for your query? This is the most important factor of all, because it gives you a glimpse into what the provider’s customer care protocols are like. If you have logged in a request for a new DTH connection and the provider does not respond within 24 hours, then you can rest assured that they will take even longer to address your complaints in the future. Go with a provider like Airtel, that responds to your request in just a couple of hours, and assigns a technician for your case in the same call. Airtel also offers excellent post-sales service.

2 Are there any DTH offers being given? Most providers will promise you the moon when you sign up for a new DTH connection. But most of these promises come with riders and hidden clauses that make the DTH offer less enticing later. Also, they may have DTH offers only for new customers and not for existing ones. Choose Airtel for a range of wonderful and regular DTH offers that you can avail all round the year. You can get heavy discounts on choosing Airtel DTH for your home, and also avail of cash back offers and discounts every time you recharge. Other DTH offers allow channel customisation at no extra price, or any other offers that the company pitches from time to time.

3 Do they provide customisation of the pack? The provider must also offer pack customisation facility. You might choose a suitable pack when you take the new DTH connection, or you may avail of a good DTH offer that gives you a base pack and HD compatible set top box at a good price. But after a few months, you might realise that you want other channels or another pack altogether. At this stage, the provider must give you the option of modifying your existing pack, or switching to a new pack altogether – Airtel has both options. You can also modify or change the pack at the time of DTH recharge.

4 Is pack pricing to your liking? One of the biggest factors that will sway your decision to choose one provider over another, is the price of their packs. If the channel packs are not well designed to offer a wide range of channels across genres, then there is no point choosing any of them at all. At the same time, the provider must offer reasonable pricing for a wide range of packs.

5 Are recharge options easy? Once the connection is installed and in use, there will be a time when you have to do the DTH recharge for the first time. Check if the provider has easy recharge options. Providers like Airtel have simple online recharge that you can do from the website or their app. There are DTH offers you can avail of during the recharge.